Refund Policy

Your purchase of MobySecurity Software shall be governed by this Refund Policy. This Refund Policy is an integral part of our Terms of Service, which are also applicable to your use and purchase of the Software.

Please read this Refund Policy carefully before placing your order, as it determines your rights with regard to your purchases, including essential restrictions and exclusions.

In case you have technical issues with the Software, which cannot be fixed by MobySecurity Customer Support Center, you may be eligible for a full refund in accordance with Refund Policy outlined below.

However, we are convinced that most refund claims may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center, please write to

Refund Conditions

Subject to the applicable law and to these Refund Policy conditions, you may be eligible to receive a full refund within 30 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below.

No refund will be issued after 14 days have elapsed since the purchase date;

The claim for refund may apply only to the primary (first) MobySecurity subscription;

If you purchased additional subscription/s in another order, no refund would be issued;

Your refund may be issued only once. If you buy another MobySecurity subscription at a later time, it will not be subject to the same refund request;

No refund will be issued for Subscription Prolongation and for Upgrades or Downgrades to or from MobySecurity Subscription plans;

A partial refund may be approved by the Billing Team upon the Customer’s consent;

Processing fee at the amount of 9% of the original purchase amount may be deducted on a case-by-case basis.

No refund will be issued in the case:

  • the user has lost its private encryption key, which has resulted in the loss of data, temporary loss of access to the user’s User Space or any other inconveniences for the user;
  • the user refuses to reinstall or re-link MobySecurity Software in the event of the performed upgrade of the operating system on the target device;
  • the user’s target device is not in compliance with the MobySecurity Compatibility Policy;
  • the target device has lost connection with MobySecurity subscription due to the absence of Internet access, factory reset or update to the latest operating system version;
  • the user’s account was defined as Dormant. The account is regarded as Dormant if the last login date passed 1.5 months (45 days) and the customer did not access his account within this time frame.

In addition to the above, no refund can be issued to a user if the reasons for a refund are beyond MobySecurity’s control.

They include, but are not limited to:

  • a target phone is not owned by a user, or a user did not receive consent from a target phone owner to install the MobySecurity Software;
  • a target phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.);
  • the carrier operator is changed by a target phone user, leading to the loss of Internet connectivity and, consequently, improper functioning of MobySecurity Software;
  • update of the operating system of a target phone;
  • a target phone was reset to the original factory settings

Refund Process

In addition to the conditions and exclusions outlined above, we also want to make sure that our customers are fully aware of the following:

Refunds will only be issued to the original form of payment. This means that if you purchased the Software using a credit card, the refund would be issued to the same credit card.

Refunds will be processed within 7-10 business days of receiving the request. However, please note that the refund may take longer to reflect on your account, depending on your financial institution’s policies.

If you have any issues with the Software, we strongly encourage you to contact our customer support team at before requesting a refund. Our team will do their best to assist you in resolving any issues with the Software.

We reserve the right to refuse a refund request if we suspect the Software has been misused or tampered with or if the request is made outside the 30-day refund period.

If you have any further questions or concerns about our Refund Policy, please don’t hesitate to reach out to us at

We are always happy to help.